Frequently Asked Questions

Business & On-Demand Delivery

NEW

How do I sign up my business on Katch?

Sign yourself up in minutes through our vendor portal, no sales call required. Verify your phone number, add your business details, and you're ready to request drivers.

How much does On-Demand Delivery cost?

Pricing is based on distance. A car delivery starts at 1.500 KD for 0 to 15 km, scaling up by distance and vehicle type (a cold storage van is available for temperature sensitive goods). Businesses sending 20 or more orders get a discounted bulk rate of 1.250 KD per order.

What areas does Katch deliver to?

We cover all of Kuwait, from Ahmadi in the south to Jaber Al Ahmad in the west. Outer areas like Al Wafra, Al Khiran, Al Jahra, and Ali Sabah Al Salam are also covered for a small additional per order fee.

How do I request a driver?

Once you're signed up and your wallet is topped up, requesting a driver takes one tap. No booking calls, no waiting on hold.

How does billing work?

Top up your wallet and pay per delivery. There's no monthly subscription or long term contract for On-Demand Delivery.

What's the difference between On-Demand Delivery and Wholesale?

On-Demand Delivery is self serve. You sign up, top up, and request drivers as needed. Wholesale is for bulk grocery supply and goes through our sales team.

Is support available if something goes wrong with a delivery?

Yes. Our support team is available 24/7, and every delivery is handled by our trained fleet crew.

DownloadApp now

Your one-stop destination for restaurants, mart, groceries, cab rides, and efficient B2B solutions. Need it? Just Katch!

App StorePlay Store
© 2025 katch!. All Rights Reserved
LinkedInTiktokYoutubeFacebookInstagram